We have created this 30 day returns policy to ensure you have an adequate amount of time to return a product for exchange or refund.
If you request a refund of the original purchase price, this will be issued back to the original payment method (excluding the original postage that has been paid).
On the rare occasion, some refunds may take longer than expected to process, however all refunds will be processed within 7 working days from the time of receiving your item(s).
This returns policy applies to all our customers worldwide.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
You must comply with the following check points to enable receiving a refund or exchange:
- We receive the returned product(s) within 30 days from the original date of delivery.
- The returned product is unused and within its original packaging. All original labels intact and in a condition to resell the product.
- Please include our completed returns form within the parcel with your returned item.
- You comply with the returns procedure set out below; and
- None of the exclusions set out below apply.
CHRISTMAS RETURNS PERIOD
During the Christmas period, items purchased from 1st November may be returned until 14th January. Returns will only be accepted in the above sellable condition, with tags still intact. Due to the busy period, please allow up to 14 working days (from the date received in our warehouse) for your return to be processed.
A refund will be issued for the full price of any product that is returned to us in accordance with the terms of this returns policy (excluding the original postage charge and excluding the costs of returning a product to us).
All requested refunds are issued back to the original payment method within 7 working days of receiving the parcel. If you feel we have not acted within the stated timescale in issuing your refund, please email our customer service team on firstname.lastname@example.org who will assist you further.
Unless the item is deemed faulty and a fault of Train Insane Gymwear the cost of postage will be deducted from any refund, even during postage offers.
Got the wrong size? Picked the wrong colour? Don’t worry, you can exchange for an alternative item by filling out the exchange section of our returns form and return any item to us by post.
When we receive your item, we aim to dispatch your exchange request within 5 working days. You will also receive a confirmation email from our Customer Service Team confirming receipt of your parcel.